Warranties and certifications
Produits Neptune quality
This logo certiﬁes that your product has been inspected and tested by our specialists and that it is compliant with our high Produits Neptune quality standards.
Our products and their components have received CSA or Warnock-Hersey certiﬁcation, which attests to their quality and reliability.
IAPMO: Our Amaze, faucets and porcelain products have received UPC certiﬁcation.
Our toilets have received WaterSense certiﬁcation.
Our products have been certiﬁed ECORESPONSIBLE, recognizing Produits Neptune’s initiatives towards limiting its environmental footprint.
Each Produits Neptune product has been subjected to rigorous quality controls and we guarantee that it conforms to the highest quality standards. In order to ensure a trouble-free installation, we strongly recommend that you read the installation manual and our warranty terms joined with the product carefully before beginning any work. Our warranty covers parts and labor for repairs only and does not cover additional costs related to defective product replacement.
BATHTUBS AND SHOWERS
ACRYLIC SHELL: Limited lifetime warranty against manufacturing defects.
AMAZE ACRYLIC SHELL: Limited 4-year warranty against manufacturing defects (parts and labor).
POLYMER SHELL: 5-year warranty against manufacturing defects.
SYSTEMS: Limited 10-year warranty (parts and labor) against manufacturing defects; jets, pipes, ﬁttings, electronic control pads, pumps, inline heaters, blowers, black box, remote controls, ozonator, wiring, etc. and leaks related to manufacturing defects. Limited 5-year warranty against manufacturing defects related to colored jet trims inside the bathtub.
WOOD TRIM: Limited 1-year warranty against manufacturing defects.
GENERAL: Chromotherapy, neck pillows, handles and other options. Limited 5-year warranty against manufacturing defects for all parts.
Limited 10-year warranty against manufacturing defects covering parts other than gaskets, magnets and installation hardware which have a 1-year warranty against manufacturing defects.
PORCELAIN: Limited 5-year warranty against manufacturing defects.
PARTS: Limited 5-year warranty against manufacturing defects for parts inside tank. Limited 1-year warranty on installation hardware.
SEATS: Limited 1-year warranty against manufacturing defects.
Limited 1-year warranty against manufacturing defects.
FAUCETS and DRAINS
Limited lifetime warranty against manufacturing defects on all parts including cartridges.
FAUCETS: Limited lifetime warranty on chrome ﬁnish.
SHOWER TOWER: Limited 3-year warranty on chrome ﬁnish and limited 1-year warranty on hand shower's chrome ﬁnish.
DRAINS: Limited lifetime warranty for chrome and brushed nickel ﬁnishes.
AMAZE DRAIN: Limited 4-year warranty on ﬁnish (parts).
All our vanities and components are covered by a limited warranty of the manufacturer, Cabico (www.cabico.com).
Mirror is guaranteed against delivery damage only and counters are not covered by any warranty in case of water damage.
Legs and hardware are covered by a 5-year limited warranty under normal use.
Cabinets, doors, drawers and mirror frame subject to normal use are covered by a lifetime warranty.
Vanities can have a tolerance compared to perfect-fit sinks of 1/32 of an inch on each side, for a total tolerance of 1/16 of an inch.
Limited 3-year warranty against manufacturing defects, including heat lamps.
- If a showroom product is sold, the warranty period begins on the date of purchase from Produits Neptune by the retailer.
- For commercial use, all products have a one-year warranty against manufacturing defects.
- The Produits Neptune warranty is solely for the personal household use of the original owner/user and starts on the date of purchase from Produits Neptune by the retailer. The warranty will take effect when the original owner/user presents the original bill of sale. The warranty is not transferable to subsequent owners. All products replaced or repaired during the warranty period will still be covered for the remainder of the original warranty.