Warranty

Produits Neptune QUALITY

This logo certifies that your product has been inspected and tested by our specialists and that it is compliant with our high Produits Neptune quality standards.

CSA/Warnock-Hersey LISTED

All our products and their components have received CSA or Warnock-Hersey certification, which attests to their quality and reliability.

UPC IAPMO:

All our porcelain products have received UPC certification.

WARRANTY

Each Produits Neptune product has been subjected to rigorous quality controls and we guarantee that it conforms to the highest quality standards. In order to ensure a trouble-free installation, we strongly recommend that you read the installation manual and our warranty terms joined with the product carefully before beginning any work. Our warranty covers parts and labor for repairs only and does not cover additional costs related to defective product replacement.

BATHTUBS & SHOWERS

ACRYLIC SHELL*: Limited lifetime warranty against manufacturing defects.

*Except for AMAZE bathtub shells: Limited 4-year warranty against manufacturing defects (parts and labor).

SYSTEMS: Limited 10-year warranty (parts and labor) against manufacturing defects; jets, pipes, fittings, electronic control pads, pumps, inline heaters, blowers, black box, remote controls, ozonator, wiring, etc. and leaks related to manufacturing defects. Limited 5-year warranty against manufacturing defects related to colored jet trims inside the bathtub.

OPTIONS

BODY JETS: Limited 2-year warranty against manufacturing defects; Limited 10-yearswarranty covering leaks related to manufacturing defects. Limited 2-year warranty against manufacturing defects related to colored jet trims inside the shower.

VALVES: See warranty for faucets.

WOOD TRIM: Limited 1-year warranty against manufacturing defects.

GENERAL: Mood light, Chromotherapy, Chromo +, NEPTUNER,
neck pillows, handles and other options. Limited 5-yearwarranty against manufacturing defects for all parts.

METAL and FORGED IRON: Limited 5-year warranty against manufacturing defects.

DOORS

Limited 10-year warranty against manufacturing defects, covers parts other than gaskets, magnets & installation hardware which have a 1-year warranty against manufacturing defects.

TOILETS

PORCELAIN: Limited 5-year warranty against manufacturing defects.

PARTS: Limited 5-year warranty against manufacturing defects for parts inside tank; Limited 1-year warranty for installation hardware.

SEATS: Limited 1-year warranty against manufacturing defects.

SINKS

Limited 1-year warranty against manufacturing defects.

FAUCETS and DRAINS*

Limited lifetime warranty against manufacturing defects on all parts including cartridges.

Limited lifetime warranty on chrome and brushed nickel (PVD: physical vapour deposition) finishes

*Except for AMAZE bathtub drains: Limited 4-year warranty on finish only (parts).

FANS

Limited 3-year warranty against manufacturing defects, including heat lamps.