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Warranty

Produits Neptune QUALITY

This logo certifies that your bathtub or shower has been inspected and tested by our specialists and that it is compliant with our high Produits Neptune quality standards.

 

ETL Certification

All our products and all our components have received ETL certification, which attests to their quality and reliability.

Warranty bathtubs and showers

Each Produits Neptune product has been subjected to rigorous quality controls and we guarantee that it conforms to the highest quality standards. In order to ensure a trouble-free installation, we strongly recommend that you read the installation manual and our warranty terms joined with the product carefully before beginning any work. Our warranty covers parts and labor for repairs. Additional costs related to defective product replacement are not covered.

ACRYLIC SHELL: Limited 10-year warranty against manufacturing defects.

SYSTEMS: Limited 5-year warranty parts and labor against manufacturing defects (jets, pipes, control, pumps, water heater, blowers, wiring, etc.) and leaks related to manufacturing defects.

Limited 5-year warranty against manufacturing defects related to colored jet trims inside the bathtub.

Warranty options, doors and drains

Each Produits Neptune product has been subjected to rigorous quality controls and we guarantee that it conforms to the highest quality standards. In order to ensure a trouble-free installation, we strongly recommend that you read the installation manual and our warranty terms joined with the product carefully before beginning any work. Our warranty covers parts for repairs. Additional costs related to defective product replacement are not covered.

OPTIONS: General options such as mood lights, neck pillows, handles and other options, limited 5-year warranty against manufacturing defects on all parts.

DOORS: Limited 10-year warranty against manufacturing defects on all parts other than gaskets, magnets and installation hardware, which have a 1-year warranty against manufacturing defects.

DRAINS: Limited lifetime warranty against manufacturing defects on all parts.

Chrome parts marred by corrosion due to external elements such as hard, ferrous, or mineralized water not covered under warranty.

Limited lifetime warranty for chrome finish.

The warranty for purchased replacement parts is 1-year.

IMPORTANT !

  • When a showroom product is sold, the warranty period begins on the date of purchase from Produits Neptune by the retailer.
  • For commercial use, all products have a 1-year warranty against manufacturing defects.
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Showers and bases in acrylic

Our showers and shower bases are offered in numerous models, blending harmoniously with your decor.

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